Frequently Asked Questions
Are your fragrances original?
We aim to provide customers with genuine and carefully sourced fragrance products. Product packaging may occasionally vary depending on the manufacturer, batch, or supplier.
How do I place an order?
Choose your desired product, select the available size or variation, add it to your cart, and complete the checkout form with your correct contact and delivery information.
Can I place an order through WhatsApp?
Yes. You may contact us through WhatsApp at 0309 0964817 for assistance. Please provide the product name, required quantity, delivery city, and your contact details.
How can I contact customer support?
You can contact us through:
Email: Fragrancehavenfragrancehaven@gmail.com
Phone/WhatsApp: 0309 0964817
How can I track my order?
Once your order has been processed or dispatched, tracking information may be shared through email, SMS, WhatsApp, or another available communication method.
You may also contact our support team with your order number.
How long does delivery take?
Delivery time depends on the customer’s city, courier availability, public holidays, weather conditions, and other circumstances.
The estimated delivery timeframe should be shown at checkout or communicated when the order is confirmed.
Do you deliver throughout Pakistan?
Delivery availability depends on courier coverage. Customers should enter a complete and accurate address, including city, area, nearby landmark, and active phone number.
What payment methods are available?
Available payment methods may be displayed during checkout and can include Cash on Delivery or supported online-payment options.
Can I change my order after placing it?
Contact us as soon as possible at 0309 0964817.
We may be able to update an order before it is processed or dispatched. Changes cannot be guaranteed after dispatch.
Can I cancel my order?
Cancellation requests should be submitted before the order is dispatched.
Once an order has entered shipping or delivery processing, cancellation may no longer be possible.
What should I do if I receive a damaged or incorrect product?
Contact us as soon as possible and provide:
- Your order number
- Clear photographs of the parcel
- Clear photographs or video of the received product
- A description of the issue
Please keep the product, packaging, labels, and invoice until the matter has been reviewed.
Can opened perfume products be returned?
For hygiene, authenticity, and product-integrity reasons, opened, sprayed, used, damaged, or altered products may not be eligible for return unless the product was defective or incorrect when delivered.
Final eligibility should be determined according to the store’s published return and refund policy.
Why does the fragrance smell or perform differently?
Fragrance performance may vary because of:
- Skin type
- Weather and temperature
- Storage conditions
- Application method
- Fragrance concentration
- Personal scent perception
- Natural batch variations
How should I store my perfume?
Keep perfume in a cool, dry location away from direct sunlight, excessive heat, and humidity. Keep the cap securely closed when the fragrance is not in use.
Do you offer gift packaging?
Gift-packaging availability may vary by product and campaign. Contact us before ordering to confirm available options.
Can you help me choose a fragrance?
Yes. Send us your preferred scent type, occasion, budget, and any fragrances you currently like. Our team will suggest suitable options.
Do you offer discounts?
Promotions and discounts may be offered during selected campaigns. Follow our website and social pages or subscribe to promotional updates to receive announcements.
What if I entered the wrong address or phone number?
Contact us immediately. Fragrance Haven will not be responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.