Privacy Policy
Last Updated: August 6, 2026
This Privacy Policy explains how Fragrance Haven collects, uses, stores, and shares information when you visit our website, place an order, contact us, or use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase information
- Messages sent through our contact form, email, or WhatsApp
- Account information, where customer accounts are enabled
- Product reviews, feedback, or survey responses
We may also automatically collect certain technical information, including:
- IP address
- Browser and device information
- Website activity
- Pages viewed
- Referral information
- Cookie and session information
2. Payment Information
Payments may be processed by Shopify or third-party payment providers. Fragrance Haven does not normally receive or store your complete card number, card security code, banking password, or payment PIN.
Payment providers process information according to their own privacy policies and security practices.
3. How We Use Your Information
We may use your information to:
- Process and deliver orders
- Confirm payments and transactions
- Communicate order updates
- Provide customer support
- Respond to product and service inquiries
- Prevent fraud, misuse, and unauthorized transactions
- Improve our website, products, and customer experience
- Manage returns, refunds, or complaints
- Send promotional communications where permitted
- Meet legal, accounting, tax, or regulatory obligations
4. Marketing Communications
Where permitted, we may send promotional emails, messages, discounts, new-arrival announcements, or product recommendations.
You may unsubscribe from promotional emails by using the unsubscribe option included in the message or by contacting us.
Transactional communications regarding your order may still be sent when necessary.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning correctly
- Remember customer preferences
- Maintain shopping-cart sessions
- Analyze website performance
- Understand visitor activity
- Measure advertising effectiveness
- Provide more relevant content
Where required, customers may be given options to manage their cookie and data-collection preferences. Shopify provides customer privacy controls, including privacy-policy, cookie-banner, and data-sharing settings that merchants can configure by region.
6. How We Share Information
We may share necessary information with service providers that help operate our business, including:
- Shopify
- Payment processors
- Delivery and courier companies
- Marketing and analytics providers
- Website hosting and technical service providers
- Customer-support providers
- Fraud-prevention and security providers
- Government or legal authorities where legally required
These providers may only receive information necessary to perform their services.
7. Shopify
Our online store is hosted through Shopify. Shopify may process customer information to provide store, checkout, payment, security, analytics, and related services.
Shopify allows merchants to configure privacy policies, cookie banners, consent preferences, and certain data-sharing controls from the Shopify admin.
8. Data Retention
We may retain customer and order information for as long as reasonably necessary to:
- Complete transactions
- Provide support
- Maintain business and accounting records
- Resolve disputes
- Prevent fraud
- Comply with legal obligations
When information is no longer reasonably required, we may delete, anonymize, or securely retain it as required by applicable law.
9. Data Security
We use reasonable administrative, organizational, and technical measures intended to protect personal information.
However, no website, storage system, internet transmission, or electronic communication method can be guaranteed to be completely secure.
10. Your Privacy Choices
Depending on your location and applicable law, you may be entitled to request:
- Access to your personal information
- Correction of inaccurate information
- Deletion of certain information
- Withdrawal of consent
- Restriction of certain processing
- Information about how your data is used
- Opt-out from certain marketing communications
To submit a privacy request, contact us using the details below. We may need to verify your identity before completing the request.
11. Third-Party Links
Our website may include links to third-party websites, applications, social-media platforms, or payment services.
We are not responsible for the content, privacy practices, availability, or security of third-party services. Customers should review their respective privacy policies.
12. Children’s Privacy
Our website is not intentionally directed toward children who are legally unable to provide valid consent in their location.
We do not knowingly collect personal information from children without appropriate authorization.
13. Changes to This Policy
We may update this Privacy Policy when our services, business practices, technologies, or legal obligations change.
The revised policy will be published on this page with an updated effective date.
14. Contact Us
For privacy questions, requests, or complaints, contact:
Fragrance Haven
Email: Fragrancehavenfragrancehaven@gmail.com
Phone/WhatsApp: 0309 0964817